When rif and I were in Shanghai, we had coffee and dessert at the lounge in Andaz Shanghai, said to be the first of the Hyatt Andaz brand to be launched in Asia. The Andaz name means “personal style” in Urdu, driven by a philosophy that celebrates, respects and caters to guest’s personal preferences.
Unfortunately, I didn’t think the service echoed this philosophy.
The Andaz Lounge at the main lobby gives out a casual and contemporary vibe, and serves a variety of continental cuisine. You can also order pastries from Éclair (just next door), which was what we did. Éclair offers a large selection of gourmet éclairs – ranging from classic flavours like chocolate and lemon, to creative selections like pina colada and black forrest.
I opted for the plain éclair, raspberry and chocolate to go with my hot latte. Coffee in Shanghai (or in China for that matter) is generally quite expensive. Expect to pay at least RMB40 per cup. The éclairs were pretty good – I liked how the choux pastry is light yet held the filling together nicely.
The crème brulee came with a beautifully browned top that crumbled as I sank my spoon in. This was scented with bits of vanilla pod and the custard was rich, almost velvety. Good stuff. I didn’t fancy the upside down cake (served with lemon sorbet) as much though. Tasted ordinary to me.
Throughout our time at the lounge, the staff paid no attention to the guests and took a long time to take our orders. This was the same when we wanted to pay the bill. Despite the éclairs being good, the service really marred our entire experience. Not one I’m looking to repeat anytime soon.
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Verdict: Good éclairs but horrible service.