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Santini @ KLCC

With the current economic crunch, more and more restaurants are offering set lunches to attract the crowd. Santini at KLCC was one of them. Their set lunches cost RM14.90++, which includes a free flow of soft drink. You can top up another RM3.50 for their mushroom soup, salad or coffee.On Monday, the set lunch available is the chicken cacciatore and tagliatelle with prawns. Me being me, I chose the chicken, and Shum, the latter. The chicken was possibly the saddest tasting chicken I’ve eaten in a while. Firstly, it tasted as though it was cooked a long time ago. The meat was powdery and frankly speaking, just ‘old’. The gravy was anything but flavourful. There was hardly any taste, and I had to douse it with Tabasco sauce to make it edible. Worse, was Shum’s tagliatelle. Epic fail. It tasted like a really doughy and uncooked pan mee, with an off-putting alkaline flavour. No amount of pepper, chilli flakes or parmesan cheese could save this dish. They should fix the dish, or remove it from the menu permanently. Service was horrible. The staff did not bother attending to us. We were given the menu after sitting down for more than 5 minutes — the restaurant was empty at that time. When I asked for a drink refill, the manager pretended not to hear me. 3 times. When you have a manager like that, you can expect the waiters to follow suit. They did.We ordered a cup of coffee each and continued chit chatting. A lady across our table took a bite of her tagliatelle, and made a face. She quickly asked for the menu, and ordered something else. Lunch was a disaster, but Shum told me that we should go on a Wednesday or Thursday — they have better selections. Judging from the menu, she might be right, but I don’t think I would bother going there again, after such a service. I’d rather eat at the food court.

Ambiance: 5/10
Price: 5/10 (for what they are offering, it’s not value for money)
Food: 2/10
Service: -1/10
Verdict: Unless you fancy bland, horribly prepared food with crap service on the side, you’re better off eating someplace else.

Lot No. G45B,
Ground Floor, Suria KLCC

15 Responses

  1. J2Kfm

    So cham? I can understand if they skimp on the quantity for the reasonable price, but to compromise on the quality?
    I doubt you'll return.

  2. ~Thinke®~

    ah~~ will be at klcc tmr for work at an exhibition… was thinking what to eat for lunch.. i guess this is off my list now? Lol

    what else is good in klcc?

  3. thinthinman

    Santini have a long reputation for this. Food is most of the time never fresh and I feel sorry you had to go through this unfortunate experience.

  4. marcky

    My friends still go there. They took me once. I didn't like the food. At all. Service negative one indeed.

  5. "Joe" who is constantly craving

    i rather eat the food court too..

  6. J

    What a waste! 🙁
    Maybe it's just the set lunch? I think I tried some food there (quite some time back) and it was ok…..

  7. UnkaLeong

    We were just there yesterday, Becks wanted the chicken (which was not available) I echo your sentiment on the food and service.

  8. minchow

    Ugh… can pretty much write off any of these KLCC joints! I think I'll just stick to fast food if I absolutely HAD to eat!

  9. HitoMi Ng

    Owh…so bad that it deserves a Negative

    Definitely a NO GO

  10. Bangsar-bAbE

    HitoMi – Yes, it was THAT bad!

    min – Good idea. >.<

    Unka – I bet Becks didn't enjoy the food lor…cannot tahan la, the service!

    J – Maybe, but no way am I going to pay ala carte prices for that kind of food, and 10% on top of that for crap service.

    Joe – More variety, better taste, and possibly even better service!

    marcky – I'd rather eat McD than that!

    thinthinman – Oh well, at least I learnt! 😉

    ~Thinke®~ – Food court! Or if you got $$ go eat at Harrods. =P

    J2Kfm – You bet!

  11. thule a.k.a leo

    do what a girl do best… give him the death stare

  12. mimid3vils

    If the quality food for all set lunch is like that, it definitely cannot make their business better lor…

  13. vialentino

    agree with ur rating…sumore pricey…will go there unless got vendor treat me there…hehehe

    do check out my latest post…not sure u know Debbie Goh, (MACIP 1998 winner) …

  14. ~Thinke®~

    hohoho guess what? i just had my lunch at the food court today at klcc… LoL not bad actually…. =p

  15. bravosx

    they brought back that Italian guy to be their Group Executive Chef and Santini is still serving crappy food?

    well I am not surprised coz when they are marinating their steaks with MSG, light soya sauce & white pepper at their flagship steakhouse (you know which one I am talking about).

    bottom line is, any outlet operated under TT Resources, you're better off eating elsewhere.

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