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Ril’s Bangsar

I first tried Ril’s Steakhouse in town last year, but unlike many, I didn’t have a very good experience there. Since they won Best Steakhouse in 2012, I figured I’d pay them another visit. Plus, Ril’s Steakhouse is now in Bangsar. No traffic for me!

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So I went there with rif and two friends. At 7.30pm, the place was relatively quiet and very good for catching up. We started with the onion loaf, while waiting for our starters. As the starters took a while, we asked for another roll and were charged RM2.50 for each roll. While RM2.50 may seem like a small amount of money to some, I felt the waiter should have informed us beforehand. I felt cheated. Especially since the loaf was rather small.

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Tuna Tartare

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Sweet Potato & Corn Croquette

rif ordered the tuna tartare while I got the lobster bisque. Our friends had the sweet potato & corn croquette (RM24) and Ril’s tiga rasa scallop. The croquette was quite good, and I remember liking it during my second visit to the KL outlet. The scallops however, were smaller than before and rather steep at RM28.

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Lobster Bisque

My lobster bisque (RM28) was alright, but rif’s tuna tartare (RM28) was disappointing. While the tuna was fresh and moist, it was under seasoned. A pity, as it had the potential of being a good starter. Wines are decently priced; our bottle of Cabernet Sauvignon was RM99, just 300% more than the market price. Fair enough.

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Australian Porterhouse

Here’s what made my dining experience go completely downhill: The steak. I asked for 1kg of Australian Tomahawk (RM24/100gm) because I tried the Ribeye before. The kitchen ran out of Tomahawk, and instead of letting me know, they decided I should eat the Australian Porterhouse (RM19/100gm).

I think it’s basic rule that you should inform your customer if something they ordered isn’t available, and let them decide on their replacement dish. This is the first time my replacement dish was decided by the staff, and they seemed to expect me to accept.

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To be fair, my waiter did apologise, but damage was already done. I tried the Porterhouse before and didn’t find it praiseworthy.  We weren’t offered a replacement, which I thought they should have done. So rif and I were stuck with the Porterhouse, which was almost well cooked. I requested for medium but it was medium well just at the centre and done around the sides.

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Almost well done 🙁

The hilarious part was when my waiter came over twice to ask me how I liked the steak. I’m not sure what kind of answer he was hoping to get. I certainly wasn’t going to say it was fantastic and I relished every bite. The steak was chewy, and while I can easily eat 2kg of steak, I couldn’t manage more than my half of Porterhouse. I was tired.

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Crispy Leek

The 1.5kg Porterhouse my friends ordered was just as unimpressive. The kitchen didn’t have a Porterhouse of that size, so they served a 1kg Porterhouse + a slab of overcooked tenderloin, or a cut that resembled a tenderloin. Also, it was more done than they asked for it to be.

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Double Baked Potato Royale with Truffle

To be fair, the sides were good. I liked the Double Baked Potato Royale with Truffle (RM20) and Crispy Leeks (RM14). A pity these sides couldn’t make up for the disappointing steaks.

I wasn’t in the mood for dessert after my steak, but I remember the Chocolate Fondant (at the KL outlet) was pretty decent. The bill came up to RM897.85 for the four of us. Not an experience I wish to repeat.

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Ambiance: 6.5/10
Price: 5.5/10
Food: 4/10 (halal)
Verdict: I was very disappointed with the way they handled things. If you want to try the steaks here, I suggest you choose the Australian Ribeye.

Ril’s Bangsar
No. 30, Jalan Telawi 5,
Bangsar Baru,
59100 Kuala Lumpur.

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17 Responses

  1. Read your previous experience. Too bad this time around, it is still bad! or should I say has gotten worst?

    I would be damn angry if my order was changed without me being informed. That is like an insult. I pay for the food maaaa….

    1. Bangsar Babe

      I don’t think it got worse. The meat is still the same, but cooking method affected it further. And service was well, what I said la. 🙁

  2. Grace

    The service in Ril’s are awful. Waiters were sarcastic and didn’t respect our orders the way we like them. For their service, I really wouldn’t go again.

    1. Bangsar Babe

      Sorry to hear that. Which branch was this? I found the service at the KL outlet better than the bangsar outlet.

  3. Paul

    1.5 kg of steak seems an awful lot.Are you sure you got the portion right.

    1. Bangsar Babe

      Yes. The portion is right. My friends are meat eaters. 🙂

  4. jo

    i totally feel u. i read many many good reviews from many bloggers about ril’s. but my trip to their kl branch was horibble. worst is they actually say that i do not know about food when i complaint about my steak was so overdone. so i don bother to even step in the bangsar branch.

    1. Bangsar Babe

      What?? They told you that you don’t know your food?? That’s just bad customer service.

  5. Hubby went to their original outlet recently, seems like they ran out of many cuts of meat that evening too.

    1. Bangsar Babe

      Haih. I wonder what’s up with them. 😯

  6. ulric

    Seems to that they have lots of issues with the food and service…best to avoid visiting them until they get to grips with their problems…haven’t been to their KL branch for a year now…cose there’s lots more restos to try…hehe =)

    1. Bangsar Babe

      It could be because they expanded too fast. But whatever the reason may be, I will not be going back so soon.

  7. Bangsar Babe

    Thanks for your comment jon.

    My steak was definitely medium well. Refer to this: http://www.thefoodwise.com/?p=396

    By the way, I dined with a French chef who has more than 20 years of culinary experience. And he too, shared the same opinion as me.

  8. Bangsar Bum

    Hey Bangsar Babe

    Sorry to hear your experience was bad, and if that’s the way they treated you, then you must have had the part time staff that night. Just got back from one of the best steaks, if not the best, I have ever had. I’ve had steak on more continents than I like to think of, but tonight was exceptional. My mate and me went for the Wagyu 300g with fries with trade mark garlic gravy. Five Japanese beers each later and a bill just shy of RM600, I have to say, we were very satisfied. Use an AMEX and get 20% of the food bill. The steak was tender, juicy and cooked to order. The waiter was friendly, intelligent, honest and checked before ordering to establish availability. The beers weren’t cold enough, so he got a bucket of ice. Both of us are jazz musicians and enjoyed the vibe there and the music, though to be fare, we were disappointed that the live band promised didn’t turn up. But hey, we went for the steak and conversation. I’ve eaten in Blue Note Tokyo, The Cotton Club and Gaucho Grills in London. All were good, but tonight was great steak!

  9. Yean

    Ah! I should’ve read your entry before going to Ril’s Bangsar. I love steak and I have to say I’m mighty disappointed (with a tinge of anger) with the way they did my steak. I ordered their rib eye and I ordered medium rare. When it came, the piece was charred at the top and was so black, I wasn’t sure if it was actually meat. Cutting into the steak was tedious due to the charred surface. Once I cut in, I found out it was probably medium instead of medium rare (not bloody enough for me). Not to mention, chewing and eating it was like a chore.

    Think I’m only going to go Pampas, Changkat Bukit Bintang for my steak from now on. They offer the best steak in my opinion. Juicy, tender, bloody – just how I like it.

    I’d say, don’t bother going back to Ril’s. Both my steak and my friend’s short ribs came out charred.

    1. Bangsar Babe

      Pity you had the same disappointing experience Yean.

      Why don’t you give Beato Steakhouse (just down the road) a try? I find the steak quite decent.

  10. Peter

    Thanks for being honest with your feedback on restaurants. It just shows that you are truly independent (and can’t be bribed !!) & interested in dredging up what’s really good in KL and beyond.

    I’ve been tempted in the past to walk into Rils on a whim, but having read your review I will now now “walk on by”!! And save myself several hundred Ringgit (albeit falling in value on a daily basis )!!!

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