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August 15, 2011

Papillon 1973 @ Solaris Dutamas

With so many group buying sites around, we now have plenty of options when it comes to getting good deals. That said, I feel some deals are often not worth buying, like the manicure + pedicure deal I purchased a few months back. Instead of having quality nail polishes like the promotion claimed, there were more cheap-quality nail polishes compared to the branded ones. My most recent group buying deal disaster was at Papillon 1973 in Solaris Dutamas.

This deal offered diners a 60% discount on Papillon 1973’s ala-carte buffet, so we paid RM28.80 instead of RM63.40. Soon, customers who bought the same deal started complaining about the restaurant and food on the “discuss this deal” section of the page. This has since been removed from the site. When I tried redeeming my deal last week, I was told (rudely) by a man named Sam that there was no such promotion! I then called the next guy Peter who asked me to text him my reservation details.

Deal highlights

Long story short, rif and I went to the restaurant with our expectations set low. Upon arriving at the restaurant, I was told by the waiter that there were no tables available since I did not make a reservation. After showing them my SMS reservation, they relented and seated us right behind the restaurant (near the kitchen). From then on, both the service and food set a new standard of low for us.

A customer who was redeeming her voucher came up to my table and clarified the deal with me. She too, wasn’t happy with the way the restaurant handled things; we were there on a Thursday (Grill & Barbeque Day).

Terms & conditions

Only two waiters were present and frankly, I thought the guy waiter was useless. He took our orders repeatedly but never put them through the kitchen. Needless to say, anything we ordered with him never got delivered.

Instead of three types of soup, only two soups were available – carrot and onion. Both the soups were terrible, especially the onion soup which tasted really sweet. The former was very grainy and had barely any taste.

Our mains took ages to arrive. Portion was a joke, and no thought was given to the presentation at all. The deal promised diners a choice of sauce, fresh corn and broccoli. What we got was a fixed sauce and some fries. The grill barramundi fish was crisp on the outside but slimy on the inside. It was as though the fish wasn’t properly thawed.

Worse was the chicken, which was dry, tough and burnt around the edges.

We actually thought the lamb was nicely marinated, but the choice of cut was abysmal. The lamb was way too fat (80% fat, 20% meat) and the meat was way too tough to cut.

If you ask me, the aglio olio wasn’t worth ordering as the noodles were overcooked and tasteless.

Our drinks never got refilled despite countless reminders and my coke tasted funny. It tasted like the economy carbonated cola you find in supermarkets. rif’s ice lemon tea was merely tea-flavoured water. There were no mixed fruits for dessert; all we got was a measly serving of mint chocolate chip ice cream.

My dining experience at Papillon 1973 was both frustrating and disappointing. Despite the 60% discount, the food quality and portion was not worth RM28.80. If any of you plan to redeem your voucher, please keep your expectations to the bare minimum. If you’re not bounded by the voucher, I suggest you spend your hard-earned money elsewhere.

Ambiance: 4/10 (poor ventilation)

Price: 3/10

Food: 2/10 (halal)

Verdict: Come here for lousy food and pain-in-the-butt service.

D2 G3 3, Solaris Dutamas

1 Jalan Dutamas 1

50480 Kuala Lumpur

Tel: 017-680 6515 (Sam), 010 432 8522 (Peter)


18 Responses

  1. eiling lim

    That's why sometimes the deals offered on Group buying sites cannot be trusted or the restaurant simply cook up terrible dishes for you guys because it was a deal?!

  2. CUMI & CIKI

    Jeepers Creepers!!

  3. Adrian

    I guess they just messed up with the wrong customers

  4. Simon Seow

    OMG. Who will want to pay for this kind of service and food. If it's not through group buy then have to pay full price. They dare to do business like this? I don't think this restaurant will last for 6 months if keep on like this lol. Lucky for me I have not met with group buy service/product that I have any complain about.

  5. Baby Sumo

    I'm really cautious when buying from those group buy sites. Only buy from those well established restaurants (which is still rare and few).

  6. minchow

    Ridiculous!!

  7. UnkaLeong

    Bad. Also, do you notice the short write ups for the stuff on groupsmore? I wonder who does the copy-writing for them

  8. Chong

    Same thought as Baby Sumo. I'd normally go for the well established ones although often than not, they do not come in good deals. Haha.

  9. Desire

    Everything look just perfect.Especially the ice cream-I want to taste it.

    Holiday

  10. Bangsar-bAbE

    Desire – Did you even read the blogpost??

    Chong – True la. I think I'll be super careful in future.

    Unka – Yeah, I noticed. Sometimes they just nick it from the blogger's site.

    min – Ya lor. I was mad pissed.

  11. Bangsar-bAbE

    Baby Sumo – I guess I'll be buying only if the brand is known. Lousy deal!

    Simon – I doubt they will last. So lousy food who wants to visit them?

    Adrian – They messed with a lot of customers. I'm just airing their nonsense in public. :P

    Cumi & Ciki – Terrible!

    eiling – They shot themselves in the foot. I'll never visit this restaurant again. And I don't think very highly of MyDeal now.

  12. ai wei

    oh my, that sounds really really terrible @@ gotta be really cautious when purchase those coupons.
    from now on will only go for some well-known brand.
    so far, i din face any like this from what i have bought. phew

  13. Unknown

    Just dont buy from Mydeal!! i think there is still other good group buying site~

  14. lim

    I was there at the exact same day with my friend. Probably you would have seen me leaving furiously while you were standing at the bar counter. I actually found a stapler bullet in my aglio olio and not a single apology was given by the owner, PETER !

  15. lim

    I was there on the exact same day with my friend. Probably you have seen me leaving in dismay while you were standing at the bar counter. Thing gets worst when I found a stapler bullet in my aglio olio, and to my surprise, the owner, PETER, did not give a single apology on this matter. Hide himself in the kitchen for 20 mins and came out with a plate of pathetic grilled fish wanting to serve us. Real epic !

  16. Bangsar-bAbE

    lim – You should complain to MyDEAL as well. This deal is a rip-off!

    ai wei – Yeah, have to be careful when it comes to group buying.

  17. Sinkar

    we went last night and had exactly the same experience. it was a lousy place to dine! if i want to fill my tummy without any quality food, i might as well chow in 2 ramli burgers which is way much better than the food serves here. and the man serving us, i think he is not happy doing business. if not happy got customers, i suggest he close it down then. oh, did i mention walk-in customer pays RM28.80 also? epic con deal!

  18. yee fei

    sigh..at least u got ur meal although its a lousy one. i went there on 30/8/11 but was shocked to find out that they were closed despite someone confirming my reservation a week before. i called this peter asking for clarification but he rudely told me that they are closed and didnt even apologize for the mistake that they hv made. A BIG NO NO to this restaurant!! lousy ppl, lousy service, lousy food, lousy restaurant!!

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